Posted by on January 9, 2017 4:36 am
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Categories: Bay Area

Amtrak once asked a focus group what kind of food they wanted in the train’s cafe car. One participant requested more healthy choices, like salad and fruit. The person running the focus group said something like, “People always say they want the salad. Then they buy the cheeseburger.”

Today’s social media environment faces a similar paradox.

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